Silverpop® is the only marketing technology provider that offers a powerful marketing automation solution built atop a scalable email marketing platform. The company has more than a decade of experience empowering marketers to deliver highly relevant communications that efficiently drive revenue while also building brand loyalty. Companies rely on the Silverpop Engage platform to create and manage sophisticated multichannel marketing campaigns that nurture customer and prospect relationships from interest to conversion and beyond. Silverpop's industry-leading thought capital, strategic counsel and customer service, combined with an extensive ecosystem of world class partners, allow its customers to quickly and cost-effectively automate even the most complex campaigns—improving marketing results and increasing ROI. With a presence in the United States, Europe and Australia, Silverpop is trusted by leading retail brands around the globe like TM Lewin, Wiggle, Shop Direct, Toys R Us, Lombok, Ted Baker, Oki-Ni and many more. For more information visit: www.silverpop.co.uk.

IBM Smarter Commence initiative is dedicated to helping businesses swiftly adapt to rising customer demand in today's digitally transformed B2B and B2C marketplaces. Smarter Commerce transforms how companies manage and swiftly adapt to customer and industry trends across marketing, selling and service processes that span the entire commerce cycle, putting the customer at the centre of their decisions and actions.

The challenges of commerce today create new opportunities for clients to use Smarter Commerce in serving their customers by:

• Better integrating marketing campaigns across multiple channels
• Increasing supply chain intelligence and inventory-shifting promotional opportunities
• Ensuring brand loyalty by providing a consistent and unified cross-channel consumer shopping experience

Bringing all these elements together to help better manage commerce is a priority for businesses. A recent IBM Institute for Business Value survey of more than 500 economists worldwide estimated that much of the $15 trillion in system inefficiencies on the planet comes from waste in inventory backlogs, failed product launches, wasted materials and ineffective marketing campaigns.

Some of the new Smarter Commerce software offerings include Advanced Analytics, Cloud Computing, Cross-Channel Commerce, Social Business and Supply Chain Planning & Execution.

As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website effectiveness. Using a scientific methodology developed at the University of Michigan, ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 33 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management across industries including: retail, consumer products, media/entertainment, financial services, healthcare, hospitality, manufacturing and government.  Clients include Citi, the World Bank, 3M, Nestle, Kellogg’s, Forbes.com, Ask.com UK, Navico, Starwood Hotels and Glaxo Smith Kline. ForeSee Results, a privately held company, is located on the web at www.ForeSeeResults.com.

Many of the world's most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow's enterprise. Infosys CommerceEdge provides comprehensive eCommerce and Social Commerce Platforms that empowers enterprises to maximize sales, deliver superior customer experience across channels and lower costs of customer engagement. Delivered in the enterprise SaaS model, it is differentiated by the convenience of single point accountability that effectively energizes the enterprise's eCommerce and Social Commerce strategies.

 

Founded in 1994, CyberSource is an eCommerce payment management company, serving over 300,000 customers worldwide. We provide a complete portfolio of services that simplify and automate payment operations. Customers like Debenhams and lastminute.com use our solutions to process online payments, streamline fraud management and simplify payment security.

 

Detect online fraud more accurately. First time.

 

CyberSource's automated fraud management portal, Decision Manager, provides access to over 200 global tests and services—including device fingerprinting, IP geolocation, multi-merchant purchase history, global validation checks and Verified by Visa/MasterCard SecureCode.

 

Additionally, a case management syste streamlines the review process, helping you to boost order conversion and ultimately capture more revenue.

 

For more information

 

Please visit our stand (#12) to find out more. You can also pick up a copy of our new 2011 UK Online Fraud Report.

 

You'll learn about:

• Key fraud metrics, including review and order reject rates
• Most widely used fraud detection tools
• Chargeback practises; re-presentment and win rates

About Sage Pay
 
Sage Pay is the fastest growing payment service in the UK.  With around a 30% market share, we process millions of secure transactions for over 27,000 businesses, including brands such as; LOVEFiLM, Swiftcover and easyJet Plus!

The company’s aim is to make card payments safe, easy and more profitable for businesses of all sizes. 

The philosophy that has driven us since our launch in 2001 is still at the heart of our business – to give our customers more than they pay for, and to make it really easy for them to do business. We make the process of accepting payments simple, fast and safe.

 Whether your need for online payment is simple, or completely tailored, we help to make accepting payments online, over the phone or via mail order more profitable.

IVIS Group, a recognised and respected multi-channel expert, is at the forefront of transforming traditional retailers into highly competitive, modern multi-channel businesses. Our portfolio includes an impressive suite of state-of-the-art products and professional services, offering advice on multi-channel issues and deliver solutions to various types of organisations across several sectors including Banking, Government, Healthcare, Media, Manufacturing, Retail & Tourism.

Our SonettoTM suite hosts a powerful Pricing & Promotions Management (PPM) platform as well as a Product Information Management (PIM) system. Unique in the marketplace, PPM gives retailers central capability to control customer promotions across all channels – in- store, online, via mobile & catalogues. It automates business decisions and takes away the time and cost associated with managing multiple promotions, while enabling retailers to enrich the customer shopping experience with consistency, transparency and customer facing descriptions of products and promotions. With SonettoTM PIM retailers gain the capability to create customer-centric product information definitions that are optimised for each channel and provide the right information on the right products to the right customers at the right time.

 

Founded in 1994, IVIS Group helped turn Tesco into the multi-channel business it is today. The Carphone Warehouse, BestBuy Europe, Sports World and easyJet also feature in the company's stable of clients.

Specialties

Multi-channel Commerce, Information management, Customer experience, Sales and Marketing, Business Rules, Master Data Management, Mobile Commerce

Leading brands are increasingly selecting Salmon to implement new B2C, B2B and mobile commerce solutions.  They know we have the full range of business and technical skills to deliver the competitive, operational and financial advantages expected of commerce solutions, by simply looking at the results we deliver for our clients.  Whether it is integrating previously unconnected channels, scaling to meet peak period site traffic, managing content, obtaining a single view of the customer, applying web 2.0 strategies, adding gift registries or developing compelling online customer experiences – retailers, branded manufactures and finance companies can be sure Salmon can meet all your commerce requirements.

ChannelAdvisor helps the world sell online with solutions for retailers to efficiently distribute their products across multiple online channels, drive shoppers to those products, and then convert those shoppers into customers.

Apptus is the technology leader in bringing instant, relevant access to personalized information to local search and e-commerce. Its products deliver advanced search, recommendations and content targeting. They efficiently and profitably convert clicks to sales, providing the right thing, to the right person, at the right time.

 

Founded in Sweden in 2000, Apptus fast became a market leader in the Nordics. It has now rapidly expanded further with clients in the United Kingdom, North America and Australia. Apptus is headquartered in Lund, Sweden with offices in London and is listed in the Red Herring Top 100 Europe. Please visit www.apptus.com

The Packshot.com group is the leading e-commerce photography and video content supplier in Europe.

 

We capture, retouch, process and supply associated data for well over 5000 images per day. Offering the most reliable, scalable, and experienced solution in Europe we are the only tier one enterprise supplier. Successfully operating the majority of in-house studios for the largest multichannel retailers we are not only trusted but also recommended by the key European e-commerce platform providers. We consistently deliver quality imagery on time on budget and on brief

 

Our intimate understanding of the issues of e-commerce, image and data management and volume supply is clear to see. To find out why we are the preferred choice and how we can help you increase sales, save time, effort and money just get in touch now on 0207 267 0700 or email info@packshot.com or info@fashot.com

Docdata is a European market leader in ecommerce and logistics business solutions with a strong basis in The Netherlands, Germany and the UK. Docdata offers a combined innovative portfolio of ecommerce, payment and fulfilment business solutions to allow e-retailers to fully maximise their online revenue and ROI across Europe.

Docdata Fulfilment is involved with fully integrated logistics and personalised distribution in the ecommerce sector. We provide a variety of turn-key solutions in this field, and photo studio facilities for fashion clients.

Docdata Commerce provides ecommerce consultancy, build, online marketing and management of online stores, with a specialism in fashion and luxury brands.

Docdata Payments offers innovative payment solutions to companies and organisations that sell in a non face-to-face environment, including charity donation handling services.

These services, in addition to strategic partnerships with popular UK ecommerce channels, such as ebay, have positioned Docdata as a one-stop-shop for retailers selling online. We are dedicated to helping our clients outperform within their market.

Klick2Contact offers a full intuitive suite of Live Help services that talks to customers and potential customers of e-commerce websites at exactly the right time. Our services increase online sales, decrease site and basket abandonment, maximise Call Centre resources and – put simply- make the most of any customer's existing web traffic.

 

Whatever the size of your company, as long as they have a website that sells their services they can benefit from Klick2Contact – and it requires ZERO capital investment on their part, virtually no intrusion into your IT environment and minimal resources.

 

With Klick2Chat, Klick2Call-Back, Klick2Co-Browse and the brand new Klick2SMS services K2c have the solution for you.

Rich eCommerce, mCommerce (Cart2Mobile) and fCommerce.  

Founded in 2000, Web Spiders today has over 250 employees spread across
offices in UK, USA, India and Singapore providing: Consultancy, Software Development, Systems Integration and Digital Marketing.  

Specialisms; 

Mobile:
customer facing and internal apps/web on iPhone/iPad, Android,Windows7,
Blackberry

Web/Rich Internet Applications :
ecommerce, Facebook apps, desktop widgets, portals, eLearning, etc

Large Scale Content Management:
Ektron, Drupal, OsCommerce and more 

Web Spiders solutions for retailers include:

•  Cart2Mobile: mobile Commerce (mCommerce) and mobile booking
  (mBooking) in 4-6 weeks!
• Eye tracking / usability services
• eCommerce enhancements to assist improving conversion:
• 1 page shopping checkout
• Advanced Filter, Sort, search
• Ratings & Reviews
  
  

Clients:
Aviva, Elsevier, Samsung, Mitsubishi Motors(Europe),Standard &
Poor's. IMRG supplier member and Microsoft Gold Certified Partner.

IMRG is the membership association for the e-retail industry, united in a powerful community whose vision is to maximise the commercial potential of online shopping and spread best practice information.

With more than 20 years' experience in a rapidly-changing e-commerce market where sales continue to grow year on year, we help members to identify and act on the opportunities open to their businesses, and stay up to date with developments in the e-retail marketplace.

Formed in 1990, IMRG is setting and maintaining pragmatic and robust e-retail standards to enable fast-track industry growth, and facilitates its community of members with practical help, information, tools, guidance and networking. Consumers can be confident when dealing with IMRG Members because all interact in an environment where they are encouraged to operate using methods that are Honest, Decent, Legal, Truthful and Fair, and have undertaken to not bring the industry into disrepute. The strength of IMRG is the collective and cooperative power of its members. For more information please visit www.imrg.org or email market@imrg.org

 

Fulfilment & e.logistics (formerly e.logistics Magazine)
Now in its eighth year, Fulfilment & e.logistics is about the modern, high-tech end of logistics -- advanced systems, web technology, e-procurement and e-fulfilment; but it's also about down-to-earth logistics practicalities like distribution planning, handling, packaging, warehouse management and last-mile deliveries. Coverage ranges from advanced concepts such as collaboration and visibility to the latest unattended delivery solutions. Readers have voted the magazine one of the most popular titles in its field, and it has shifted subtly into the supply-chain mainstream.

 

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