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Stream 3 - Commercial
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Whether catching up with industry changes, sustaining growth, innovating or opening up new opportunities, retail leadership requires an understanding of operations, technological advancements and new business models. Presentations in the ‘Commercial’ track will consider the business, strategic, operational and technological aspects of the challenges ahead for retail, how software, hardware and processes can be an agent of change, how innovators are transforming markets and where retailers can profit from understanding, connecting and commercialising ever aspect of the business. |
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Agenda
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11.20
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Emma Robertson, Managing Director, Transform |  |
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11.20 - 11.50
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Moving from the virtual world into a physical delivery Cross-channel retailing delivers many significant challenges and strategic issues for the logistics operation. Away from the virtual world of the customer-facing interface, the logistics operation has to bring together warehousing, delivery, stores and stock into a proposition that is effective for your customer and which matches their service expectations. Walter Blackwood will share insight from the perspective of both the retail organisation and third party logistics provider.
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11.50 - 12.20
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Putting the rocket into multichannel retail Over the last 18 years, retailers have embarked upon increasingly complex multichannel strategies to provide shoppers with the flexibility to shop on their own terms. Whilst the online experience has come light years since 1994, delivery has been a constant impediment to the online sale. Ross Clemmow will discuss how delivery is shaping the future of ecommerce and look at the major role that it now plays for Argos. He will share how the retailer's pioneering multichannel model has proven the ideal backbone to support their award winning partnership with Shutl. Speaker: Ross Clemmow, Director of eCommerce & Multi-Channel Strategy, Argos
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12.20 - 12.50
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International success – increase your global reach through the online channel Reaching international markets can help you extend your reach, build your brand and increase your top line. And it’s no secret that the fastest and most cost-effective way to get brand penetration into new markets is through the online channel. But, to be successful, you must know the rules of the road or your international strategy can crash and burn due to complexity, delays and costly mistakes. This speaking session will provide an in-depth review of critical areas that must be considered when developing and implementing an international expansion strategy and will include a customer best practice example. In this speaking session you will learn: How and why ecommerce is facilitating international expansion; which critical areas you should consider; which key strategic options you should address, and what a typical roadmap should look like; customer best practice. Sponsor: Andrew Gilboy, Vice-President EMEA, Demandware
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12.50 - 1.00
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Questions from the audience | |||||||||||
1.00 - 2.00
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Lunch
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2.00 – 3.00
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3.00 - 3.10
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Questions from the audience | |||||||||||
3.10 - 3.45
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Break
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3.45 - 4. 15
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4.15 - 4.45
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4.45 - 5.00
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Questions from the audience | |||||||||||
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Stream 1 Sponsors
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Stream 2 Sponsors
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Stream 3 Sponsors
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| Thank you to our sponsors: |
Tea/Coffee Stations
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Registration
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C-Level Dinner
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Post Event Party
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Notebooks
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Official Screenmedia Partner
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Internet Retailing Conference I IR2012 - The Mantle of Leadership Novotel, Hammersmith, London - 9th October 2012 Major industry figures will keynote the conference and share their knowledge and insight from key points in their industry-changing journey, before the event splits into 3 key learning opportunities with presentations running simultaneously. |
Internet Retailing Events Ltd |